Privacy Policy

Last updated: August 21, 2026

Radiance India Industries Pvt. Ltd., operating under the brand name Radiance Events (“Radiance Events”, “we”, “us” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, retain, protect and disclose personal information when you visit radianceevents.co.in, contact us, submit an event enquiry or use our wedding and event planning services.

Personal information means information that identifies you or can reasonably be linked with you, such as your name, telephone number, email address or event requirements. We process personal information for lawful purposes and in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and applicable rules as they come into force.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, telephone number, email address and preferred contact method.
• Event information: event type, preferred date, location, guest count, venue preferences, budget expectations, traditions and service requirements.
• Communication information: messages, enquiry details, feedback and correspondence exchanged by phone, email, WhatsApp or social media.
• Technical information: browser type, device information, approximate location derived from an IP address, referring page and website interaction data when provided by our hosting or analytics services.
• Service information: information necessary to prepare proposals, execute agreements, coordinate vendors and deliver confirmed event services.

Please do not submit sensitive personal information that is not necessary for your enquiry or event.

2. When We Collect Information

We may collect information when you:

• Complete a consultation or enquiry form;
• Continue an enquiry through WhatsApp, email or telephone;
• Request a quotation, proposal, venue recommendation or service information;
• Enter into a service agreement with us;
• Provide feedback, a testimonial or a review; or
• Browse our website or interact with embedded third-party content.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and arrange consultations;
• Understand your requirements and prepare personalized proposals;
• Plan and coordinate venues, vendors, hospitality, logistics and event production;
• Manage service agreements, payments, invoices and event communications;
• Provide customer support and follow up after correspondence;
• Request feedback, ratings or reviews;
• Improve our website, services and customer experience;
• Maintain business, security and legal records; and
• Send service updates or marketing communications where permitted and subject to your communication preferences.

4. Consent and Your Choices

When you voluntarily submit an enquiry or contact us, you authorize us to use the supplied information to respond and provide the requested service. Where consent is the basis for processing, you may withdraw it by contacting us. Withdrawal will not affect processing already completed and may limit our ability to provide a requested service.

You may ask us to correct or update your information, request access to information we hold about you, request deletion where applicable, or opt out of non-essential marketing communications.

5. Cookies and Website Technologies

Our current website does not intentionally use first-party advertising cookies or operate a shopping cart. Basic technical data may still be processed by our hosting provider to deliver and secure the website. Embedded services, such as Google Maps, social-media links or other third-party content, may use their own cookies or similar technologies according to their respective policies.

You can manage or block cookies through your browser settings. Blocking third-party cookies may affect embedded maps or other external features, but core website content should remain available.

6. Sharing and Disclosure

We do not sell or rent your personal information. We may share only the information reasonably necessary with:

• Venues, caterers, decorators, photographers, entertainers, transport providers and other vendors involved in a requested or confirmed event;
• Website hosting, communications, payment, accounting and technology providers that support our operations;
• Professional advisers, insurers, auditors or authorities where reasonably required; and
• Government, regulatory or law-enforcement bodies when disclosure is required by law or necessary to protect rights, safety or property.

Service providers are expected to use information only for the relevant service and to apply appropriate confidentiality and security measures.

7. Third-Party Services and Links

Our website may link to WhatsApp, Google Maps, Instagram, Facebook, WeddingWire, WedMeGood and other external platforms. When you follow a link or use an embedded service, that provider may collect information under its own privacy policy. We do not control third-party websites, cookies or privacy practices and encourage you to review their policies.

8. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include HTTPS encryption, access controls, malware protection, backups and limiting information access to people who require it for legitimate business purposes.

No method of transmission or storage is completely secure. You should avoid sending payment-card details, passwords or unnecessary sensitive information through website forms, email or WhatsApp. Online payments, if offered for a confirmed booking, may be processed by an independent payment provider; full card details are not intended to be stored on this website.

9. Data Retention

We retain personal information only for as long as reasonably required to respond to enquiries, deliver services, maintain contractual and financial records, resolve disputes and meet legal obligations. Enquiries that do not result in a booking may be periodically reviewed and deleted when no longer necessary.

10. Children’s Privacy

Our website and services are intended for adults arranging weddings, corporate events and social celebrations. We do not knowingly solicit personal information directly from children. If you believe a child has provided information without appropriate authorization, contact us so we can review and delete it where required.

11. Marketing Communications

Where permitted, we may use your contact details to share relevant service information or follow up on an enquiry. You may opt out at any time by replying to the message, using an available unsubscribe method or contacting us. Transactional or service-related communications may continue when necessary for an active booking.

12. Data Incidents

If we become aware of a personal-data breach, we will investigate, take reasonable steps to contain and remediate it, and provide notifications to affected individuals or authorities when required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, business practices or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

14. Contact Us

For privacy questions, requests or concerns, contact: